Open library is an open, editable library catalog, building towards a web page for every book ever published. Making your customers raving fans is the competitive edge today. Bad raving fans come from bad customer service the first is the one that we want to avoid. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. But, i cant completely give it away, so youll just have to keep reading. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Our strategic customer service plan is based on raving fans. Buy raving fans by blanchard, ken, bowles, sheldon isbn.
The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. Download link raving fans this book is written in parable or story telling format and. Raving fans includes startling new tips and innovative techniques that can help anyone create a revolution in any. This is an audiobook audio cd and does not include actual book. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. Online shopping from a great selection at books store. America is in the midst of a service crisis that has left a wake of disillusioned customers. The one minute manager paperback jan 01, 2007 blanchard. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. Learn vocabulary, terms, and more with flashcards, games, and other study tools.
It has helped focus our energy on this critical area. Without going into a book analysis, the problem is clear. At 1, large font pages its a quick read, and a deceptively simple one at that. Prefer to work with a human being when you order raving fans a revolutionary approach to customer service books in bulk. Jun 19, 2018 without going into a book analysis, the problem is clear.
This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Sheldon bowles sheldon bowls was the coauthor of this book. The one minute manager paperback jan 01, 2007 blanchard by ken blanchard,kenneth blanchard,sheldon bowles,kenneth h. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. Buy raving fans by ken blanchard, sheldon bowles online at alibris. The one minute manager paperback jan 01, 2007 blanchard ken blanchard, kenneth blanchard, sheldon bowles, kenneth h.
A revolutionary approach to customer service 9780688123161 by ken blanchard. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. Buy raving fans a revolutionary approach to in bulk. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho.
Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer. Im pretty sure that once you get to what this special gift is in a later book, it will blow your mind. Raving fans customers is an easy to read, informative and full of solid proven concepts. Raving fans by ken blanchard, sheldon bowles alibris. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of. May 19, 1992 this book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Technically, raving fans is written for management or those who spend their days at the front line of a company. Mar 22, 2012 raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format.
International edition, paperback, brand new, same author, isbn and cover. Capitalism with ryan daniel moran recommended for you 1. Sheldon bowles and a great selection of similar new, used and collectible books available now at great prices. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of the month. Raving fans this book is written in parable or story telling format and is different to read for most people. It has two main characters charlie and the area manager. Aug 03, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning. If you really want a booming business, you have to create raving fans. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. Its more to your business or job than having just satisfied customers. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. James foo i have never seen a more practical and straight to the point book on building on customers. In an easy to read fictional style, rich with real. Blanchard, 1993, morrow edition, in english 1st ed. Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature.
Everyday low prices and free delivery on eligible orders. The message and learnings in the book however can, and should, be utilized globally. A revolutionary approach to customer service by sheldon bowles and ken blanchard 1993, hardcover at the best online prices at ebay. About the author ken blanchard is chairman of the board of blanchard training and development, inc. Just having satisfied customers isnt good enough anymore. A revolutionary approach to customer service blanchard, kenneth. Raving fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service.
Download link raving fans this book is written in parable or story telling format and is different to read for most people. As is the case with most of his books however, ken blanchard has. Written in the parable style of the one minute manager, this brilliant. To compete in todays business environment, you have to create raving fans.
Download link raving fans free audio books downloads. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Turning teams into heroes and customers into raving fans is a new way forward for the best game of all. Kenneth hartley blanchard author and management expert. Satisfied customers just arent good enough by kenneth h blanchard and a great selection of related books, art and collectibles available now at. With a new foreword by ken blancharda straightforward and snappy guide to successful customer service from the author of the bestselling the one minute. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Nov 11, 2015 making your customers raving fans is the competitive edge today. Jun 28, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Raving fans revolutionary approach to customer service the. How to create raving fans with legendary customer service. You might remember when a dominos pizza customer posted a receipt online that had racist remarks about her appearance. I encourage everyone who works with the public or owns their own business to please please read this book.
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